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The Ten-Stars service concept
Under this seal we offer a modern, future-oriented service philosophy. With our package of services, which includes pre-sales and life-cycle-consulting, we provide support to potential customers and customers along their entire value-adding chain.
We have developed customer and systems-specific service packages for every phase of the life-cycle curve:
- Plant-neutral concept consultation
- Systematc definition of requirements for the entire customer-specific plant
- Smooth plant start-ups
- Preventive maintenance
- Production and logistics optimisation during the operating phase
We are a reliable and objective partner for our customers. Using modern methods, appropriate logistical structures and a professional approach, we ensure the full productivity and efficiency of delivered plants.
After-sales service
We are your partner worldwide! Also in the area of service, we distinguish ourselves from the rest through our special standards of expertise, reliability and proximity to the customer.
Tele-Service
Our machines and complete plants are equipped with proven and up-to-date technology. Using the Internet, we can check over the control system with respect to programming and process errors...
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Spare parts supply
We produce original spare parts, made according to HAVER & BOECKER engineering drawings and with materials that are checked and tested by our technical specialists.
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HAVER E-Commerce
Using a modern software solution, we offer you the possibility to order spare parts online. You receive your spare parts documentation based on special software on a CD-ROM.
Customer training
Productivity and profitability when using our machine technology in your plant depends on a number of factors. One aspect that is often not fully expolited is the continuous training of employees.
Safety technology
Are your plants and machines safe? Plant safety is an important issue worldwide to protect people from accidents when operating plants and machines.
Product analyses
We provide economical solutions for loose, bulk materials in the sectors of building products, foodstuffs, chemicals and pharmaceuticals.
Documentation
Machine downtime is influenced to a large extent by the quality of the components that are used. As a partner for the entire machine life cycle, we offer you the products and services in their original quality at each and every phase.
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